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refferal processing

referral processing

  1. Enforcing prior approval criteria & thresholds
  2. Comprehensive data collection and reporting
  3. Maximising patient choice
  4. Practice and clinician specific feedback
  5. GP Practice and Provider engagement
  1. Supporting the commissioning of NHS services
  2. Optimising the use of local pathways and alternative providers
  3. Direct patient engagement with excellent feedback
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Clinical Triage and Education

  1. NICE exemplar status
  2. Training and education
  1. Shared decision making
  2. Referral Quality Markers (RQM)
clinical triage and education
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Data Analytics, Telephony and additional services

  1. Project management
  2. Financial monitoring
  1. Analytic expertise
  2. Telephony support
Data analytics and additional services
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South Norfolk Healthcare

South Norfolk Healthcare (SNH) was established in July 2010 as a Community Interest Company by 16 GP practices within South Norfolk. Over this time SNH has successfully delivered a range of Referral Information Services to NHS commissioners.

Referral information services bring stability to referral rates, keep patient choice and experience at the forefront of decision making, and provide intelligence and subsequent support to enable services to move closer to the patient.

Testimonials

  • I’ve worked closely with South Norfolk Healthcare over the past 18 months and offer nothing but praise. Gemma, Andrew and the rest of the team are extremely professional and always happy to help. They have gone above and beyond what we would... Read More...
    Tim Shayes, Head of Transformation, North and South Norfolk Clinical Commissioning Groups

    I’ve worked closely with South Norfolk Healthcare over the past 18 months and offer nothing but praise. Gemma, Andrew and the rest of the team are extremely professional and always happy to help. They have gone above and beyond what we would expect from them in their efforts to assist the CCG. They have formed a vital aspect of our working practice in North Norfolk and it is a pleasure working with them - long may it continue

  • I regard the RMS as an integral part of the CCG development team and we work collaboratively to ensure high quality outcomes for patients, clinicians and other colleagues. The RMS expertise, in terms of both systems and process, is second to none... Read More...
    Ann Touray, Transformation Lead, North and South Norfolk Clinical Commissioning Groups

    I regard the RMS as an integral part of the CCG development team and we work collaboratively to ensure high quality outcomes for patients, clinicians and other colleagues. The RMS expertise, in terms of both systems and process, is second to none and all team members go above and beyond to deliver a highly responsive service. The core business of the RMS is to manage referrals, with a keen focus on those procedures with thresholds. This involves engagement with patients and practices, all of whom hold the RMS in the highest regard. The service the RMS provides is excellent and I have no idea how I would do my job without them

How We Work

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 referral icon  clinical icon  data icon
South Norfolk Clinical Commissioning Group
South Norfolk Clinical Commissioning Group
Norwich Clinical Commissioning Group

Opening Hours

Monday - 08.00 - 18.00
Tuesday - 08.00 - 18.00
Wednesday - 08.00 - 18.00
Thursday - 08.00 - 18.00
Friday - 08.00 - 18.00
Bank holidays may vary

Address

South Norfolk Healthcare
The Innovation Centre
Norwich Research Park
Norwich
NR4 7GJ
Email:
Tel: 01603 964520

 


South Norfolk Healthcare C.I.C. is a community interest company, limited by shares.
Registered in England and Wales
with registered number 07255508
 

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