Through patient choice and data collection commissioners can help spread the ever increasing demand across the system.
Understanding the bigger picture can reduce pressure on existing services by better understanding demand, utilising new pathways and developing new services.
Supporting the commissioning of NHS services through the timely provision of accurate referral data and administrative service implementation.
Through optimising available pathways and alternative providers commissioners are able to fully utilise all available commissioned services
As experts in local services we are able to offer a wide and informed choice of providers to patients
Checking referrals against prior approval criteria and thresholds specified by the local Clinical Commissioning Group (CCG) ensures referral quality. Frequent contact with referring practices aids the smooth and timely processing of referrals and to follow up on any missing or incorrect information.
Calling patients over a number of different days and times increases the chance of contact. Speaking to patients allows better engagement in the pathway and maximises patient choice
Patient satisfaction surveys allow a greater understanding of service performance and informs areas of future development where change may be required.
SNH has a reputation for providing high quality, credible and responsive analytics. A range of data can be collected and analysed to determine patterns, trends and areas for improvement.
Frequent interaction with practices, clinicians, providers and Clinical Commissioning Groups promotes a close working relationship across the whole referral pathway.
